Job opening

Customer Success Manager

Looking for a B2B software account manager. Proven ability to manage client relationships, develop growth strategies, and contribute to customer success.

  • Work level

  • Employment type

    Full time job

We want to hire you, if:

  • You have proven experience in account management, sales, or business development within the B2B software or IT industry
  • You excel at collaborating with Account Managers to understand and improve customer satisfaction across all accounts
  • You have the proficiency in developing strategic account plans to maximize revenue growth and customer satisfaction
  • You are a proactive team player who can identify opportunities, maintain databases effectively, and lead initiatives such as case studies and testimonials
  • You know how to build rapport and trust with clients and internal teams
  • You are enthusiastic about tech and its commercial uses

You can expect:

  • A global stage: You'll find yourself in direct collaboration with international tech giants and startups, meaning unlimited opportunities to grow
  • Business Trips: As the occasions arise, you will partake in valuable experiences and broaden your horizons through F2F client meetings
  • Ownership: being responsible for and driving the workstreams that fall under your supervision (including identifying improvements and introducing change)
  • Flexibility: Manage your work life effectively with flexible hours
  • Active Lifestyle: Promote work-life balance with sponsored team sports activities
  • Team Building: Team building events to connect with your colleagues and build relationships
  • Creative Culture: Encourage creativity, share ideas, and be part of our difference-making culture
  • Parental Support: Receive a one-time newborn parental bonus for family responsibilities
  • Innovating with us: Be a part of our R&D-focused company, and shape TestDevLab's future through innovation

Salary: €2100 - 3300

We are committed to process all job applications fairly. Please read our Diversity and Inclusion Policy that applies to all open vacancies at TestDevLab.

How do we choose a project for each candidate?The management team chooses relevant projects for candidates, this is dependent on business requirements and needs at the time as well as the tools and technology experience each candidate has.Are there growth opportunities?Yes, we have a bi-annual growth and motivation system as well we have TDL School where our experienced engineers teach courses on many different testing and development-related subjects and levels.Is there an opportunity to work from different locations?Yes, in general, it is possible to work from different locations and remotely. For anyone with less than one year of experience in the industry, we require to work from an office. Separately we have Audio/Video testing engineers who require access to specific setups and therefore will be bound to an office location that has an A/V setup.What equipment will be provided to me?We will provide all the necessary tech equipment you will need for work purposes, starting with a laptop as well as all devices needed for testing purposes.